Terms of Service

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and VHCS. Your access to and use of this Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.

We may update these Terms at any time. Continued use of the Site after any changes constitutes your acceptance of the revised Terms. We will indicate the date of the most recent revision at the top of this page.

 

2. Description of Website

The VHCS website at www.vhcsllc.com is an informational and administrative website. It provides general information about our mental health, behavioral health, and community support services; allows visitors to request appointments; allows healthcare providers to initiate referrals; provides access to downloadable forms; and provides contact information for our office.

This Site is not an electronic health record system, a clinical portal, or a platform for the delivery of clinical mental health services.

 

3. No Medical or Clinical Advice

IMPORTANT: The content on this website is for general informational purposes only. It does not constitute medical advice, clinical diagnosis, clinical treatment, or a therapeutic relationship. Reading content on this Site does not create a provider-patient relationship between you and VHCS or any of its clinical staff. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

 

4. Emergency Situations

THIS WEBSITE IS NOT AN EMERGENCY SERVICE. If you or someone else is experiencing a medical or psychiatric emergency, call 911 immediately or go to the nearest emergency room. For mental health crisis support, call or text 988 (Suicide & Crisis Lifeline), available 24/7. For Baltimore-area crisis services, contact Baltimore Crisis Response, Inc. (BCRI) at (410) 433-5175.

VHCS is not responsible for any harm, injury, or death that results from failure to contact emergency services in a crisis situation.

 

5. User Conduct

By using this Site, you agree that you will not:

• Use the Site for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation
• Transmit false, misleading, or fraudulent information through our contact forms
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Introduce viruses, malware, or other malicious code to the Site
• Use automated tools (bots, scrapers, crawlers) to access the Site without permission
• Impersonate any person or entity, including VHCS staff or other users
• Collect or harvest personal information about other users
• Transmit unsolicited commercial communications (spam)
• Engage in any conduct that restricts or inhibits any other user’s use of the Site

 

6. Intellectual Property

All content on this Site — including but not limited to text, copy, graphics, logos, images, icons, photographs, audio clips, and software — is the property of Victory Healthcare Services, LLC or its content suppliers and is protected by applicable United States and Maryland copyright, trademark, and other intellectual property laws.

The VHCS name, logo (including the torch design), and taglines are trademarks and/or service marks of Victory Healthcare Services, LLC. Unauthorized use of any VHCS trademark is prohibited.

You may print or download content from this Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, publish, transmit, display, or create derivative works based on Site content without our prior written consent.

 

7. Third-Party Links and Resources

Our Site may contain links to third-party websites, including crisis hotlines, government agencies, insurance resources, and partner organizations. These links are provided for convenience only. VHCS does not control third-party sites, does not endorse their content, and is not responsible for their accuracy, legality, or privacy practices.

Your use of any third-party website is at your own risk and subject to the terms and conditions of that website.

 

8. Downloadable Forms and Documents

We make certain forms available for download (e.g., intake forms, referral forms) in PDF format. These documents are provided for convenience. Downloading and using these forms does not create a client relationship with VHCS or guarantee the provision of services. We reserve the right to update, modify, or remove downloadable forms at any time.

 

9. Disclaimer of Warranties

THIS SITE AND ALL CONTENT, MATERIALS, INFORMATION, SERVICES, AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY VHCS ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

VHCS does not warrant that: (a) the Site will be uninterrupted or error-free; (b) defects will be corrected; (c) the Site or the servers that make it available are free of viruses or other harmful components; or (d) the results of using the Site will meet your requirements.

 

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE MARYLAND AND FEDERAL LAW, VHCS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, OR PERSONAL INJURY, EVEN IF VHCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VHCS’s total liability to you for any claims arising from your use of the Site shall not exceed one hundred dollars ($100.00). Some states, including Maryland, do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so some of the above limitations may not apply to you.

 

11. Indemnification

You agree to defend, indemnify, and hold harmless VHCS and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.

 

12. Privacy

Your use of the Site is also governed by our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices, both of which are incorporated into these Terms by reference. Please review those documents at /privacy-policy and /hipaa-notice.

 

13. Accessibility

Victory Healthcare Services, LLC is committed to providing a website that is accessible to individuals with disabilities. Please see our Accessibility Statement at /accessibility for more information. If you experience accessibility barriers, please contact us at inquiry@vhcsllc.com.

 

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland and applicable federal law, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising from or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Baltimore City or Baltimore County, Maryland, and you consent to the jurisdiction of such courts.

Before initiating any formal legal action, you agree to contact VHCS in writing and attempt to resolve any dispute informally. If the dispute cannot be resolved informally within 30 days, either party may pursue formal legal remedies.

 

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.

 

16. Entire Agreement

These Terms, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and VHCS regarding your use of the Site and supersede all prior agreements, communications, and proposals relating to the Site.

 

17. Contact — Terms Questions

Victory Healthcare Services, LLC	4925 Belair Rd., Baltimore, Maryland 21206
Phone	443-529-9099
Fax	410-617-8478
Email	inquiry@vhcsllc.com